Refund policy
At WSH Safety, we strive to provide our customers with high-quality Personal Protective Equipment (PPE) products. However, in the event that you are not completely satisfied with your purchase, we have established the following refund and return policy:
1. Returns a) You may request a return within 14 days from the date of delivery if: - The product received is damaged or defective. - The product received does not match the description on our website. b) To initiate a return, please contact our customer service team via email at sales@wshsafety.co.za. Our team will guide you through the return process and provide you with a Return Authorization Number (RAN). c) The returned product(s) must be unused, in their original packaging, and include all accessories and documentation provided. d) You are responsible for securely packaging and shipping the returned item(s), ensuring they reach us in their original condition.
2. Refunds a) Once we receive your returned item(s), our quality control team will inspect them to ensure they meet the return criteria mentioned above. b) If approved, we will process your refund within 7 business days using the same payment method used during the initial purchase. c) Please note that any shipping fees paid during the initial purchase will not be refunded unless the return is due to an error on our part.
3. Exchanges a) If you wish to exchange a product for another size or variant, please follow the steps mentioned under "Returns" above. b) Upon receiving your returned item(s), we will check its eligibility for exchange based on availability. In case the desired product is out of stock, we will offer you a refund or suggest alternative options.
4. Non-Returnable Items Certain items cannot be returned or refunded due to hygiene and safety reasons, including but not limited to: - Face masks - Gloves - Earplugs - Respirators
5. Damaged or Defective Items If you receive a damaged or defective item, please contact our customer service team immediately. We may require photographic evidence of the damage or defect to process your return or exchange.
6. Change of Mind Please choose your products carefully as we do not offer refunds or returns for change-of-mind purchases.
Please note that this refund and return policy is applicable only to purchases made through our website (www.wshsafety.co.za) in South Africa. For any further inquiries regarding returns or refunds, feel free to reach out to our customer service team using the contact details mentioned above.
WSH Safety reserves the right to amend this policy at its discretion without prior notice.